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Frequently Asked Questions

Wine Racks

How many wine bottles can I store?

Infinite; seriously, the beauty of WINERAX is that it is a modular system, and hence there is no limitation to the number of wine bottles you can store!!!

That said, to make ordering as simple as possible for you, we have some off-the-shelf “kits” pre-configured for 12 / 24 / 36 / 48 / 72 / 96 / 192 bottles, but of course, you are not limited to these.

Need help working out what will fit in your available space then check out the dimensions below or go to our Design Guide.

What are the dimensions?

 One Module / 1 x WRXside + 1 x WRXrail (4 bottles) - W. 395mm / H. 135mm / D. 275mm

 Wine Rack Configuration Width (mm) Height (mm) Depth (mm)
WRX12 Tower - 3 rows of 4 bottles 395 385 290
WRX24V Side by Side - 3 rows of 8 bottles  780 385 290
WRX24V Tower - 6 rows of 4 bottles 395 760 290
WRX36V Side by Side - 3 rows of 12 bottles 1170 385 290
WRX36V Tower - 9 rows of 4 bottles 395 1135 290
WRX48SS Side by Side - 6 rows of 8 bottles 780 760 290
WRX48V Tower - 12 rows of 4 bottles 395 1510 290
WRX72SS Side by Side - 6 rows of 12 bottles 1170 760 290
WRX72SS Tower - 9 rows of 8 bottles 780 1135 290
WRX96SS Side by Side - 6 rows of 16 bottles 1550 760 290
WRX96SS Tower - 12 rows of 8 bottles 780 1510 290
WRX192SS SIde by Side - 12 rows of 16 bottles 1550 1510 290

What colours are available?

Black, and only black. Well, what did you expect? WINERAX is a New Zealand designed and manufactured product, as well as a New Zealand owned and operated company, so it has to be All Black, doesn’t it?

Do I need to attach my WINERAX wine rack to the wall or floor?

No, typically not. WINERAX is designed to be free standing and we only recommend that you use bracing if your configuration expands vertically in excess of 15 modules, in other words, a height greater than 2 metres (6.5 feet).

 

Ordering

Do you sell to consumers?

Yes, we sell to everyone - the public, trade, retail and wholesale. WINERAX is available to all who want a better solution for storing their wine.

Do I have to order online?

No, although it is the simplest and quickest method available, and our website uses the latest technology to safeguard your transaction.

However, we do appreciate that “online” is not for everyone, and so you can also contact us to place your order via:

Do I need an account?

No, but if you create one it will speed up your re-ordering process as you expand your wine collection and hence your wine rack!

How can I pay?

We accept multiple methods of payment: Direct Credit Transfer or Credit and Debit Cards (American Express, Mastercard, or Visa, via the secure payment gateway from Shopify), Apple Pay, Google Pay, PayPal, or Shopify Pay - you choose, whichever option you prefer.

How long will it take to get my order?

We endeavour to ship orders within one business day of receipt, in other words, if you order today it should ship tomorrow.

Also, to avoid disappointment we only show items on the website that are currently in stock, and hence you do not need to worry about availability.

Delivery lead times do vary from location to location, but here is a guideline:

New Zealand

  • North Island main centres 1 to 2 working days

  • North Island Northland and Rural 2 to 3 working days

  • South Island Canterbury & Marlborough 2 to 3 working days

  • Rest of the South Island including Rural 3 to 4 working days

Australia

  • Indicative transit times 5 to 10 working days

Rest of World

  • Will be advised before your order is processed

    How can I track my order?

    When you place your order you will receive an email confirming the details and a link to review or amend your order; then once your order has been dispatched you will receive an email confirming fulfilment and providing a tracking number for the carrier used and a link to that carrier’s online tracking website.

     

    My question is not answered here?

    Please don’t give up, we are sure that we know the answer or have it somewhere on our website; so give us a try and Contact Us